Get in touch with our team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact us for help with deposits, withdrawals, verification and using active promotions. We offer responsive digital support, live chat and email options, and will guide you through KYC requests, payment queries and account settings. Use the channels below for quick assistance from our Canadian support crew. Response times vary by channel; live chat is typically fastest. Anytime.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat & email, reply within 24h; available 24/7 for Canadian players) |
| General enquiries | [email protected] (Business and site questions) |
| Affiliate enquiries | [email protected] (Partner sign-ups) |
| Payments | [email protected] (Deposit and withdrawal help) |
| Phone | +1 613 427 5912 |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents or explanations. Please use [email protected] and include a clear subject line, your account ID, and up-to-date contact details so we can process your request without delay. Missing or unclear information may slow response times.
Submit your enquiry
Response Time
Our support team aims to reply promptly. Most inquiries receive a response within one business day. More complex requests, such as KYC checks or payment investigations, can take longer depending on the issue and required verifications. If additional time is needed we will keep you updated on progress and provide an estimated timeline for resolution.
Feedback
Your feedback helps us improve CazinoStars for Canadian players. If you have suggestions, feature requests, or spot an issue, please send them through our feedback form or email [email protected]. We review every message carefully and use input to refine site features, promotions, and mobile experience. Thank you for helping us make the site clearer and more useful for all players.