Terms and Conditions
These Terms and Conditions explain the rules that govern your use of CazinoStars. They set out the relationship between you and us, cover account responsibilities, eligible use, promotions, payments and dispute handling. By registering or playing you agree to comply with these terms and with any specific rules that apply to promotions or individual games.
Account responsibilities
You are responsible for keeping your account details accurate and for protecting your login information. Only you may use your account and you must notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we suspect fraud, chargebacks, abusive behaviour, money laundering, or contravention of these terms. We reserve the right to withhold or forfeit funds where required by our verification procedures or when terms are breached.
Eligibility requirements
Access to our services is available only to people who are of legal gambling age where they live and where online gambling with a Curacao-licensed operator is permitted. You must not register if local law prohibits you from playing. We may refuse registration or restrict play from certain jurisdictions; full details appear in our account registration flow and in the site terms.
Acceptable platform use
You agree to use the site lawfully and in good faith. Prohibited actions include multi-accounting, automated play with bots, collusion, using false personal information, and abusing bonuses or promotions. We may apply technical and behavioural monitoring to detect misuse. When we identify prohibited activity we may cancel bets, seize bonus funds, close accounts, and retain winnings where permitted by these terms.
General bonus and promotion rules
Promotions, free spins and welcome bonuses are subject to specific promotional terms which are available with each offer. These terms set requirements such as minimum deposit, wagering contributions, game restrictions, maximum bet while wagering, expiry and eligible games. Bonus conditions override general descriptions when there is a conflict. Abuse of promotions will result in disqualification and may lead to account closure.
Deposits and withdrawals
We accept a range of payment methods suitable for Canadian players. Deposits will generally appear in your account immediately but are subject to third-party processing times. Withdrawals are subject to verification checks and may require identity and payment documentation. Withdrawal limits, minimums and processing times depend on the chosen method and may be applied to individual accounts for security or compliance reasons.
Dispute resolution
If you have a complaint please contact our support team at [email protected]. We will acknowledge your query, investigate and aim to provide a timely response. You may be asked to provide documentation to support your claim. If you remain dissatisfied we will follow our internal escalation procedure; the outcome will be communicated in writing.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be posted on the site and where appropriate we will notify registered users. Continued use of the service after changes are posted constitutes acceptance of the revised terms.
Responsible play
We provide tools to help you manage your play, including deposit limits, time-outs and self-exclusion. If you need support for problem gambling we encourage you to seek local help and use the responsible play options available in your account.